Strongrr.com SHIPPING POLICY
The team of professionals at Strongrr. Inc. looks forward to earning your trust and your long-term business. Obviously, one of the final steps in the process of working with us involves the shipping step. From the second your order is placed until it arrives safely at your door, we strive to keep you informed. Below you’ll find an overview of our shipping policy.
Free Same Day Shipping
Strongrr. Inc. will waste no time in fulfilling your order. If you place your order BEFORE 12:00 PM Pacific Time, Monday through Friday, and your item is in stock, your order will be shipped that same day. Orders placed after 12:00 PM Pacific Time will be shipped the next business day.
Orders will NOT be processed on weekends and holidays. Orders placed on Friday after 12:00 PM Pacific Time will be shipped on the following Monday, including air shipments. We strongly suggest that you do not choose Next Day Air or 2nd Day Air as a shipping method for orders placed on Friday after 12:00 PM Pacific Time as you may not receive your product any faster.
Also, in order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.
Free Standard Shipping
We offer Free Standard Shipping for all orders over $45 US. Standard Shipping should arrive within 7-10 business days from the date the order is shipped, but delivery date is not guaranteed.
USPS Priority Shipping Rate
USPS Priority Shipping is available of any size within the U.S. through the United States Postal Service (USPS). USPS Priority Shipping should arrive within 3-5 business days from the date the order is shipped, but delivery date is not guaranteed.
|USPS Priority Shipping (3-5 business days - under 1 lb.)||$6.95|
|USPS Priority Shipping (3-5 business days - over 1 lb.)||$12|
USPS Overnight Shipping Rate
USPS Overnight Shipping is available of any size within the U.S. through the United States Postal Service (USPS). USPS Overnight Shipping should arrive 1-2 business days from the date the order is shipped. (This option is 1-day service to most locations).
|USPS Overnight Shipping (*1 day to most locations - under 1 lb.)||$25|
|USPS Overnight Shipping (*1 day to most locations - over 1 lb.)||$45|
USPS International Shipping
|USPS International Shipping (3-5 business days)||$40|
Saturday Delivery Rate (Carrier/UPS or USPS)
|SATURDAY Delivery (delivered by 3:30 PM)||$45|
UPS Shipping Rates
We offer flat-rate shipping for orders of any size† to all 50 United States, Puerto Rico, and Canada, which is guaranteed to be delivered on time by UPS*.UPS Flat-Rate Shipping to all 48 Continental United States:
|UPS Ground (2-6 business days - under 1 lb.)||$9.95|
|UPS Ground (2-6 business days - over 1 lb.)||$18|
|UPS 2nd Day Air (2 business days)||$30|
|UPS Next Day Air Saver (next business day by end of day - under 1 lb.)||$35|
|*UPS Next Day Air Saver (next business day by end of day - over 1 lb.)||$45|
|UPS Next Day Air (next business day by 10:30 AM - under 1 lb.)||$40|
|*UPS Next Day Air (next business day by 10:30 AM - over 1 lb.)||$50|
UPS Flat-Rate Shipping to Alaska, Hawaii, and Puerto Rico:
|UPS 2nd Day Air (2 business days)||$40|
UPS Flat-Rate Shipping to Canada:
|UPS Worldwide Saver (1-3 business days)||$55|
|UPS Worldwide Expedited (2-5 business days)||$45|
For Canadian shipments, the customer will be responsible for paying any and all duty fees.
* Delays in delivery due to adverse weather conditions are NOT covered by UPS’ guarantee. Original shipping charges will not be refunded in this case.
† Flat-rate shipping does NOT apply to volume purchases offered at a discounted price.
Unfortunately, shipping electronics and other Strongrr.com. products is not always a smooth process despite everyone’s best efforts. Below are some basic policies in place regarding certain contingencies that could arise:
The team at Strongrr. Inc. does not recommend that you refuse a package from us. Doing so will only add to the cost of the process for everyone involved. Instead, if you need a refund, accept the package and begin this process with us through our established protocols. If a package is refused, the cost of the returned shipment will be deducted from your refund.
If you order international shipping, refusing a package will add not only to the shipping costs but there will also be a 20% restocking fee added to the original order as well as the amount of the brokerage fee that’s required for our products to ship across borders.
Packages Lost in Transit
If your order is lost in transit, Strongrr. Inc. will immediately begin the process of running a tracer on your shipment. This process generally takes approximately 10 business days, and if the order is not located when this process is complete, Strongrr. Inc. will re-ship your order to you.
Company Ships Wrong Product
Mistakes can occur during the fulfillment process, and if you receive the wrong product because of our mistake, Strongrr. Inc. will re-ship the correct product to you provided it is in stock. All we ask is the following:
- The buyer must inform us of the mistake within 10 days of receiving the wrong product.
- Depending on the situation, our team may ask for additional information regarding the shipping mistake, which could include a photograph of what you received.
- The product must be returned with the proper RMA number within 10 days.
- When we receive the incorrect product, our team will ship the proper product to you immediately. If you provide us with a valid tracking number on your return shipment, we will ship the new product to you as soon as your shipment is verified.
- The package contains a document from the company stating that the box was opened and the product was damaged; or
- The recipient opens the package and the product has physically been damaged in some material way.
- A product is considered stolen if the recipient receives the package with shipping company documentation that states that the package was opened and the product removed during the shipping process.
- Strongrr Inc will attempt to intercept the shipment. However, no guarantee of the success of this attempt can be made, as orders are shipped quickly.
- If the buyer provides an incorrect shipping address and the order is not returned to Strongrr. Inc. the company is not responsible for the missed shipment. At that point, you should see our Lost Orders policy.
- If the product is returned to Strongrr. Inc. the buyer may request a reshipment. While the buyer would be responsible for the new shipping fee, Strongrr Inc will waive the processing fee.
- If the product is returned to Strongrr. Inc. the buyer may cancel the order at that time. However, the buyer would still be responsible for both the current shipping fee and the processing fee.
A product is considered lost if it does not reach the recipient within two weeks (14 days) of the order being placed.
If the tracking number shows that the product was delivered to the correct address, Strongrr. Inc. is no longer liable for the shipment.
If the tracking number shows that the product was not delivered, you simply need to complete an affidavit, sign it and fax it back to the customer service department. At that point, Strongrr. Inc. will ship you a new product. We will also investigate the situation, which could take up to two weeks to complete.
Strongrr. Inc. will pay for the new shipping fee.
Product is Damaged by or Stolen from Shipping
A product is considered damaged if:
In either case, all you need to do is fill out our affidavit, sign it and fax it back to our Customer Service department. If the product is damaged but you receive it, ship it back to us with your affidavit. Once we receive the documentation that includes a statement from the shipping company that the product was damaged or stolen during delivery, Strongrr. Inc. will ship you a new product at no cost to you.
The damaged product must be returned within 10 days of receiving it. Products returned for this reason more than 30 days after receipt will incur an additional charge of $10. Strongrr. Inc. will not be responsible for the return shipping fee.
Wrong or Undeliverable Address
If the buyer informs Strongrr. Inc. that he or she has provided the incorrect shipping address, then:
Contact Us Regarding Shipping
If you have any questions or concerns regarding the shipping process at Strongrr. Inc., please feel free to contact us at any time.